On October 5 this year, the Chinese mainland unveiled its first national standard for virtual digital humans, aiming to unify technical requirements and evaluation criteria from research to real-world applications 🤖.
The customer service sector is the hottest playground for digital human tech, now widely adopted across finance, government affairs and education 💼🏛️📚.
The standard, titled Information technology – General technical requirements for customer service virtual digital human, establishes a comprehensive technical specification system.
- Avatar generation: 2D avatars need clear facial features; 3D models require at least 200,000 polygons 🎨.
- Interactive functions: Multi-modal interaction via voice, gesture and body movement, plus operational maintenance like keyword tuning and corpus updates 🔊👋🕺🔧.
- Performance metrics: Lip-sync accuracy ≥90%, gesture and body motion success ≥90%, emotional interaction ≥80% 😊😢😃, response time <2s, semantic understanding ≥85%.
Applicable to upgrading existing 2D and 3D digital human products and open to new AI-generated content options, this standard marks a big step toward more empathetic, lifelike virtual assistants 🚀.
Supporting testing methods are in development to offer a unified benchmark, helping enterprises quickly spot issues and optimize their offerings ⚙️.
Get ready—your next chat with customer support might just be with a hyper-real AI avatar!
Reference(s):
China issues first national standard for virtual digital humans
cgtn.com
