Imagine a city where your voice truly matters, and every call can make a difference! Welcome to Beijing, where digitalization is reshaping urban life in the coolest ways possible. 🌃
Hotline Hero: The 12345 Story 📞
This winter, something amazing happened in Beijing. The city's 12345 hotline, a number every resident knows by heart, saw a whopping 61% drop in heating-related complaints. Chilly nights? Not anymore! ❄️🔥
The secret? Since summer, the heating department has been on a mission, fixing issues before they become problems, all thanks to tips from residents like you and me. It's like the city's playing spot-the-difference, and everyone wins!
Community Care: A Tale of Love and Support ❤️
Meet Ma Shujie, a spirited 63-year-old retired teacher on a quest to find the perfect nursing home for her 89-year-old mother-in-law. But with no suitable options nearby, she dialed 12345, hoping for a miracle.
Guess what? She wasn't the only one. As more people called in, the city listened. Together, different government departments teamed up, and over 1,000 community-based eldercare stations popped up around Beijing! Now, Ma's mother-in-law enjoys care just a short walk away. Talk about community vibes! 🏘️👵
One Number, Endless Solutions 🌐
Launched six years ago to tackle everyday issues, the 12345 hotline has become Beijing's go-to for everything from healthcare and housing to transportation queries. It's like having a city wizard on speed dial! 🧙♂️
With over 150 million requests handled, the hotline's resolution rates have skyrocketed from 53% to an impressive 97%. And people are loving it—the satisfaction levels have jumped from 65% to 97.3%! 🎉
Why It Matters 💡
Beijing's digital transformation isn't just about cool tech; it's about connecting people, solving problems, and making city life better for everyone. It's a shining example of how listening and collaboration can build stronger communities.
As digitalization continues to sweep across cities worldwide, Beijing's 12345 hotline shows us the power of a simple idea executed with heart. So next time you think of urban governance, remember: sometimes, all it takes is a call. ☎️✨
Reference(s):
Digitalization is revolutionizing China's mega-city urban governance
cgtn.com
