Hey amigos! 🌟 Big news from Beijing! The city is hosting the 2024 Beijing Forum on "Swift Response to Public Complaints" from December 18 to 19. They're celebrating major wins in handling public grievances through their 12345 Citizen Hotline. 📞
Since kicking off the "Swift Response" reform, Beijing has seriously upped its game in resolving complaints and making residents happy. Over the past six years, they've tackled more than 150 million complaints! 😲 The resolution rate shot up from 53% in 2019 to an impressive 97% in 2024. 🎉
This journey highlights how Beijing is nailing citizen satisfaction and boosting governance efficiency. They're setting a national benchmark for innovative public service solutions, and we're here for it! 🙌
Whether you're a student, a professional, or just someone curious about international trends, keep an eye on Beijing's moves. They're showing us how to bridge cultures and create a more connected world. 🌏✨
Reference(s):
Graphics: Beijing's progress in swiftly addressing public complaints
cgtn.com
