🔥 Heads up, urban enthusiasts! Beijing is setting the stage to host the Beijing Forum on Swift Response to Public Complaints from December 18 to 19. Announced at a press briefing by the Beijing Municipal People's Government this Tuesday, the forum promises to be a hotspot for innovative minds tackling city-life challenges.
🎯 What's the buzz about? This forum is all about crafting cutting-edge solutions for public service hurdles. Think of it as an international brainstorming fest where experts swap ideas, share experiences, and dish out practical strategies to make urban living smoother and more efficient.
👥 Who's in the room? Big names like the Beijing Municipal Administrative Service and Data Management Bureau, the Institute of Political Science at the Chinese Academy of Social Sciences, and the Beijing Office of China Media Group (CMG) are all in. They spilled the tea on Beijing's urban governance moves and previewed hot topics for next week's forum.
🏙️ Beijing's big move: Shen Binhua, the director of the Beijing Municipal Administrative Service and Data Management Bureau, highlighted the city's unique challenges. With over 20 million residents—twice the size of New York City—Beijing introduced the \"Swift Response to Public Complaints\" initiative in 2019. This game-changer aims to quickly address residents' needs, ironing out everyday hiccups in city life.
📞 The 12345 hotline: Imagine a one-stop number for all your city woes! The initiative merged over 60 hotline services into the 24/7 12345 hotline. With a squad of 1,700 operators working around the clock, they've tackled more than 150 million appeals to date, boasting resolution and satisfaction rates soaring over 96%. From business services to healthcare, they've got it covered! 🙌
🌟 Why it matters: As cities worldwide grapple with urbanization, Beijing's approach could be a blueprint for others. So, if you're into smart city solutions, urban planning, or just curious about how mega-cities roll, this forum is the place to be! 🗺️✨
Reference(s):
cgtn.com
