Ever felt frustrated trying to return an item or get a refund? We've all been there! 😤 Businesswoman Ma Ning certainly was when she found herself in a three-day standoff with a vendor over an outfit she'd bought for her little girl.
With no resolution in sight, Ma Ning decided to dial up Beijing's 12345 Citizen Service Hotline. \"We are the masters of our city,\" Ma says confidently. \"I have a right to criticize and make suggestions.\"
Thanks to the hotline, Ma's issue was swiftly addressed, highlighting how citizens can play an active role in improving their city's governance.
CGTN's new documentary \"Hotline Beijing\" dives into stories just like Ma's, showcasing how everyday people are making their voices heard and settling disputes through this vital service. Stay tuned to see how the 12345 Hotline is making a real difference!
Reference(s):
cgtn.com
