Ever wished your city listened to you more? 🌟 In China, if you've got something to say, you just dial '12345' and your voice is heard!
At the 2024 Beijing Forum on Swift Response to Public Complaints, Shahbaz Khan, director at UNESCO's East Asia office, praised China's '12345' hotline as a model for cities worldwide. He believes that this approach could be a game-changer for urban communities everywhere.
Imagine a place where every concern, big or small, gets a response from local governments—quickly and responsibly. That's exactly what's happening with the '12345' hotline, where citizens' issues are not just heard but acted upon. 🚀
Khan highlighted the importance of learning from the Global South (that's us!) and finding solutions tailored to our needs for shared prosperity. In his words, 'Listening to public opinion and helping grassroots communities solve practical problems is essential for the growth and harmony of our cities.'
Maybe it's time our cities took a page out of China's playbook and set up our own '12345' hotlines. Who's in? 🙌
Reference(s):
UNESCO: China's "12345" hotline worth emulating for cities worldwide
cgtn.com
